La Casa de la Playa

The afternoon sun casts golden shadows across the infinity pool stretching toward the Caribbean horizon, where a guest floats in the crystalline water, unaware that their butler has already prepared a chilled towel and preferred afternoon cocktail poolside. La Casa de la Playa captures the thoughtful service and tranquil setting, where comfort and attention to detail are central to the guest experience.

La Casa de la Playa has received a 2025 Global Recognition Award, highlighting its ability to blend Mexican cultural authenticity with contemporary hospitality. In a global hospitality sector where travelers have many choices, this recognition distinguishes the property for its consistent quality and guest satisfaction since its opening in December 2021. Notably, the hotel was named the second-best hotel in the world by Travel + Leisure’s 2024 World’s Best Awards, reflecting its positive reception among travelers and industry experts.

With the support of Grupo Xcaret’s experience, the resort offers 63 ocean-view suites across 36 acres of Mayan rainforest, creating an intimate environment with personalized service. The property holds AAA Five Diamond and Forbes Travel Guide Five-Star ratings, joining a select group of hotels in Mexico with dual certification for accommodations and spa services.

Signature Experiences and Cultural Integration

La Casa de la Playa’s approach, described as “Exclusively Your Way,” focuses on tailoring experiences to each guest’s preferences, moving beyond standard hospitality. This includes customized pillow and aromatherapy menus and exclusive access to eight Xcaret adventure parks, such as private cenote dinners and backstage theater experiences. The resort’s collaboration with Grupo Xcaret allows unique cultural immersion, including private tours and special access to renowned performances.

Distinctive activities like Xpeleo—a guided caving adventure—and purification ceremonies in natural cenotes connect guests with local traditions and the environment. Maritime options, such as private yacht excursions and curated catamaran trips, further expand the range of experiences available. These offerings show the property’s focus on integrating local culture and natural beauty into the guest journey.

Staff are trained to anticipate guest needs, with personal butlers available around the clock to assist with reservations, transportation, and thoughtful touches such as handcrafted amenities during turn-down service. This proactive approach helps ensure that comfort and convenience remain priorities throughout each stay.

Accommodations and Design Excellence

The 63 suites, each measuring 1,065 square feet, feature private heated plunge pools, volcanic stone bathtubs, steam rooms, and terraces overlooking the sea or jungle. Interiors highlight Mexican craftsmanship, with textiles and artwork by local artisans, creating a sense of place and cultural connection.

Architect David Quintana’s design uses local materials and plants to integrate the property with its surroundings. At the same time, interiors balance traditional influences with modern amenities such as smart televisions, high-speed Wi-Fi, and advanced climate controls. Bathrooms have double rainfall showers, Italian marble, and organic amenities from regional suppliers.

Guests often mention the unique character of the suites, including features like jellyfish habitats and seamless indoor-outdoor transitions through retractable glass walls. The Presidential and Master Suites offer panoramic views, while the Wellness Suites provide direct spa access. In-room dining maintains the same standards as the hotel’s restaurants, ensuring consistent quality.

Culinary Excellence and Wellness Integration

The resort’s culinary program features four signature restaurants led by respected Mexican chefs, each offering a distinct perspective on local cuisine. Tuch de Luna, led by Martha Ortiz, is recognized for its creative presentations and use of Mexican ingredients. At the same time, Estero, Centli, and Lumbre each highlight different regional traditions and culinary techniques.

Partnerships with chefs such as Virgilio Martínez and the Rivera-Río brothers, along with curated wine selections by sommelier Sandra Fernández, enhance the dining experience. The 24-hour Cava wine cellar provides access to various Mexican and international wines, including exclusive labels.

Wellness is integrated through Muluk Spa, which combines Mayan healing practices with contemporary treatments. The spa includes treatment rooms with sea views, hydrotherapy circuits, and an Alchemist’s Studio for personalized essences. Signature therapies, such as the Mexican shawl massage and Lomi Lomi, reflect a blend of local and global wellness traditions.

Sustainability Leadership and Future Vision

La Casa de la Playa prioritizes environmental responsibility, holding EarthCheck certification for sustainable tourism and using emission-free vehicles and locally sourced products. The property’s design and operations aim to preserve the natural landscape and support the surrounding community.

Conservation efforts include water and energy management, waste reduction, and partnerships with local artisans and suppliers. Broader initiatives by Grupo Xcaret, such as marine life protection and cenote preservation, extend the resort’s positive impact beyond its immediate location.

Looking ahead, La Casa de la Playa plans to refine its offerings while maintaining its focus on personalized service and cultural authenticity. The 2025 Global Recognition Award affirms the resort’s approach for travelers seeking meaningful, memorable experiences rooted in both comfort and a sense of place.