Sritama De has been recognized with a 2026 Global Recognition Award for leading a globally distributed insurance technology team through the unstable early years of a start-up, a record that includes seven-figure annual recurring revenue and no staff turnover in five years, and the award falls in the category of Leadership. De is the director of application delivery at Fetch Pet Insurance, where she is responsible for the policy, billing, and claims systems that the business relies on every day. The evidence behind the award is specific, because it ties her management of people and process to revenue that the company can measure.

Delivery Discipline Under Start-Up Constraints

Fetch Pet Insurance brought De in during August 2021, when the chief technology officer personally selected her to steady technical operations while the business was still working out how to grow. She took charge of development and maintenance for the Sapiens PolicyPro and BillingPro platforms and the native claims processing applications, and she runs roughly seventeen sprints each year across those systems. Her team of 21 works across the United States, and India, and it delivers on a tight budget that limits how much capacity can be added when demand rises.

The scope of her work reaches well past sprint planning, since she also directs production and lower-environment deployments that support product rollouts, insurance rate filings, and bordereau reporting. She works with front-end engineering leads through system demonstrations and design sessions, and she shortens the time needed to connect partner systems such as shelter portals, veterinary integrations, and pet hospitals. Each day she manages a multi-vendor group of up to 35 people, drawn from full-time staff, the Sapiens product team, and systems integration partners, and the group delivers against Agile requirements.

Revenue Growth Through Operational Rigor

The reports that her work in the 2025 to 2026 fiscal year, built on more than seventeen sprints, contributed to seven-figure annual recurring revenue, steady growth, and stronger customer retention. The link between delivery and revenue is direct in an insurer, because the speed at which rating, billing, and claims capability reach production determines how quickly products go to market and how reliably existing policyholders are served. Her dotted-line reporting to the senior vice president of operations places her where technical performance meets financial performance, and it gives her a clear view of both.

Within that role, she reviews daily reports with senior leadership to set incident management and backlog priorities, and she converts analytical findings into improvement work ranked by business impact, operational risk, customer impact, and strategic value. Her purpose is to protect the production book of business from disruption to policyholders, which is the point at which retention is won or lost. She has also introduced procedures that use artificial intelligence for the back-end claims team, covering claim creation, document review, and claim preparation before manual adjudication, so that routine steps move faster and adjusters can spend their time on judgment.

Experience That Supports the Results

The results at Fetch Pet Insurance rest on more than twenty years in insurance, which began with life insurance sales and training and continued with a postgraduate diploma from the National Insurance Academy in Pune. De went on to work at Accenture and Ernst & Young, where she led Duck Creek policy administration programs for carriers operating across 50 states, managed a team of 17 that was mostly based offshore, and contributed to proposals that converted into roughly one million dollars in advisory sales. Her later study at the University of Illinois Urbana-Champaign, Harvard Business School Online, and the Georgia Institute of Technology keeps her technical and business knowledge current, and it informs how she applies new tools to claims and operations.

Colleagues at Accenture and AXIS Capital have endorsed her skills in team management, business analysis, and requirements gathering, and she received internal awards for delivery quality earlier in her career. She also gives time to women’s career development through Advancing Women Executives and LeanIn. Org. And to animal welfare and community causes, which reflect the same attention to people that shows in her team’s retention record. Those commitments matter to the award because they show a leader whose standards for ethical conduct apply outside the workplace as well as within it.

Final Words

Selection for a 2026 Global Recognition Award followed a panel screening and Rasch model scoring, and De’s leadership ratings for encouraging innovation, implementing strategy, motivating others, and ethical decision-making sat at the top of the scale. Her five-year record of zero turnover is notable because it was achieved with a team that includes new parents and was sustained under budget limits that would test most managers. The results show a leader who raises output and keeps her people, and the two outcomes support each other.

Sritama De has built a record that other technology leaders in insurance can compare with their own, because it links sprint output, revenue, and retention in one body of work. A spokesperson for Global Recognition Awards, Alex Sterling, said, “Sritama De has shown that a distributed team can grow revenue and keep every member for five years when the leader sets clear priorities and treats people fairly, and that is why she has earned a 2026 Global Recognition Award.” Her approach offers a practical reference for start-ups that need to expand delivery without losing the people who make it possible.