BruntWork has been recognized with a 2026 Global Recognition Award for its role in reshaping the global outsourcing industry, growing from a startup founded in 2020 into a firm serving more than 4,900 clients across 45 countries within five years.

A Growth Story Built On Structure

BruntWork’s rise did not happen by chance, since the company paired rapid expansion with deliberate operational planning at every stage. The company recorded more than 700% revenue growth during the pandemic, followed by 384% growth in monthly recurring revenue in 2022 and a further 40% expansion in the first half of 2023, figures that place it well outside the normal range for business process outsourcing firms. Ong has attributed this growth to shifting workplace habits rather than luck, and he has spoken openly about the forces driving the company forward.

“The rise of remote work and changing employment trends have fuelled our growth during the pandemic and in recent years,” Ong said, framing the shift as structural rather than temporary. That growth has continued into a target of 10,000 agents and 180 million dollars in annual recurring revenue by 2027, a figure the company treats as an operational plan rather than a hopeful projection. Ong’s insistence on grounding ambition in capacity, rather than marketing language, sets BruntWork apart from many of its peers in a crowded sector.

Compliance And Technology As A Business Strategy

Most fast-growing outsourcing firms compete on price alone, yet BruntWork chose a different route by investing in credentials that most competitors defer. The company holds ISO 27001:2022, HIPAA compliance, and SOC2 attestation, and these certifications opened access to regulated sectors such as healthcare, finance, and legal services. Its proprietary artificial intelligence platform, launched in 2024, processes routine client communications at $ 0.20 per hour, freeing human staff for higher-value work rather than replacing them outright.

Ong described the platform’s intent in plain terms, and his explanation aligns with the company’s employment figures rather than contradicting them. “Our AI platform handles repetitive tasks that previously required human oversight, but we’ve deliberately designed it to complement rather than replace our workforce,” he said, and the company’s 39% employee growth in the same year the platform launched supports that claim with numbers rather than rhetoric. Shortlisted applicants for a 2026 Global Recognition Award are evaluated using the Rasch model, a method that produces a linear measurement scale across categories such as leadership, service, and innovation, allowing panels to compare BruntWork’s achievements against those of very different organizations on a common footing.

Final Words

BruntWork’s client outcomes reinforce a pattern rather than a single success, and the evidence covers multiple industries and geographies. The company delivered a content migration project for Flight Center that exceeded the highest key performance indicator tier by 12%. It also scaled a large Chinese-speaking support team for Huobi within four weeks. A 98% client satisfaction rate and a 4.9 star aggregate rating across more than 2,000 reviews on Trustpilot, Google, and Glassdoor point to a delivery model that holds up at scale, not merely in isolated cases.

The social dimension of BruntWork’s model is not incidental to its business, as its remote-first structure has created above-market-wage employment across the Philippines, Colombia, Eastern Europe, Kenya, and Latin America. Clients, meanwhile, save up to 70% compared to equivalent onshore hiring, and this dual benefit highlights why the recognition extends beyond financial metrics alone. Alex Sterling, a spokesperson for Global Recognition Awards, said, “BruntWork’s combination of enterprise-grade security, disciplined technology deployment, and consistent client outcomes reflects the kind of world-class innovation this recognition was created to highlight.” For those reasons, BruntWork has earned a 2026 Global Recognition Award for Innovation.