BruntWork

BruntWork has been recognized with a 2026 Global Recognition Award for its extraordinary achievement in transforming the global outsourcing industry from virtual assistants in the Philippines, Colombia, and Eastern Europe to C-Suite executives in Portugal and Poland, and everything in between. Founded in 2020 and headquartered in Singapore, the company has grown from a standing start to become the world’s fastest-growing outsourcing firm. This claim is substantiated by a growth trajectory that has seen it surpass 4,900 clients across more than 45 countries in just five years. What makes BruntWork’s story worth telling is not simply the speed of its ascent, but the deliberateness behind it. Every strategic decision, from its compliance investments to its AI platform, reflects a company that has built for durability, not just momentum.

The outsourcing sector is crowded, competitive, and often commoditised. BruntWork has distinguished itself by refusing to compete solely on price, including ISO 27001:2022, HIPAA compliance, and SOC. Instead, it has pursued a model that combines rigorous talent selection, proprietary technology, and enterprise-grade security to deliver a product that appeals to both ambitious startups and globally listed corporations. The award panel recognised this multi-dimensional achievement as representing world-class excellence in leadership, service, and innovation. These are the precise qualities the Global Recognition Awards program was designed to honour.

Leadership and Scale in a Competitive Market

Under the leadership of CEO Winston Ong, BruntWork has executed one of the most compelling growth stories in the business process outsourcing sector. The company recorded more than 700% revenue growth during the pandemic, followed by 384% monthly recurring revenue growth in 2022 and 40% growth in the first half of 2023. These are not incremental gains. They represent a company operating well beyond industry norms. Ong has spoken publicly about the philosophy underpinning this growth: “The rise of remote work and changing employment trends have fuelled our growth during the pandemic and in recent years.” That clarity of vision, applied consistently over five years, is evident in the results.

What distinguishes BruntWork’s leadership is its willingness to invest in the infrastructure that most high-growth companies defer. The company holds a rare triple security certification, covering ISO 27001:2022, HIPAA compliance, and SOC2 attestation. These credentials have opened doors in regulated industries such as healthcare, finance, and legal services. With 39% annual employee growth recorded in 2024 and a 45% expansion target set for FY2025, BruntWork is not coasting on past performance. It is actively building toward a target of 10,000 agents and $180 million in annual recurring revenue by 2027, a projection grounded in operational capacity rather than aspiration alone.

Innovation, Service, and the Human Case for Technology

BruntWork’s proprietary AI platform, launched in 2024, is one of the more instructive examples of how technology can be deployed responsibly at scale. The system processes routine client communications at $0.20 per hour, a fraction of traditional staffing costs, and automates workflow management tasks to allow human professionals to focus on higher-value work. Ong has been direct about the intent: “Our AI platform handles repetitive tasks that previously required human oversight, but we’ve deliberately designed it to complement rather than replace our workforce.” This is not a talking point. It is reflected in the company’s 39% employee growth figure for the same year the platform launched.

Client outcomes tell the same story. BruntWork completed a content migration project for global travel company Flight Centre, achieving 12% above the highest KPI tier. It scaled a large Chinese-speaking customer support team for cryptocurrency exchange Huobi within four weeks. These case studies are notable not because they are exceptional one-off achievements, but because they represent a repeatable delivery model. The company’s 98% client satisfaction rate, 4.9-star aggregate rating across Trustpilot, Google Reviews, and Glassdoor, and more than 2,000 published reviews provide independent verification of a service standard that holds at scale. Candidates endorsed by BruntWork represent the top 2% of applicants drawn from a pool of more than 700,000, and the average time from brief to placement is 14 days.

Industry Impact and Future Vision

BruntWork’s social impact is embedded in its operating model rather than bolted on as an afterthought. Its remote-first structure creates meaningful employment for professionals in the Philippines, Colombia, Eastern Europe, Kenya, and Latin America. Workers in these regions benefit from above-market local wages and the elimination of commuting costs, representing a tangible improvement in quality of life. Clients, in turn, save up to 70% compared to equivalent onshore hiring. The company’s C.O.R.E. training program ensures that every agent placed with a client is equipped with the technical skills and remote-work proficiency to contribute from day one.

The award panel noted that BruntWork’s profile is distinguished not by any single achievement, but by the coherence of its entire operation. Coverage in Forbes, Entrepreneur, Business Insider, Mashable, and Apple News reflects an industry profile built on substantive milestones rather than marketing. For a company that did not exist six years ago, the combination of hypergrowth financials, enterprise-grade compliance, proprietary technology, and demonstrable social impact is rare. A 2026 Global Recognition Award is a fitting acknowledgement of what BruntWork has built, and a credible indicator of where it is headed.