Overview of our process
Entry is quick and simple.
Create your business profile, and then have the ability to login, save and complete your application at any time.
There is a $298 + GST administration fee, with no additional hidden costs and no complicated criteria, such as confidential Financials or Business Plans, as we believe they are irrelevant to the way a business approaches their customer service philosophy.
The awards are conducted across different industry categories that run at different times of the year, so check the closing dates. If your business doesn’t fit into one of the categories, we will add a category for you.
The Awards are based entirely on Customer Service ratings which are scored on feedback from your own customers. All you have to do is create your business profile, and provide:
- Referee details: names and contact numbers for four customers and a trade supplier
- Payment of the administration fee.
Your customers determine the results. They are asked to rate their answers to each question and a percentage score is given to the total.
If your business has multiple offices or franchise outlets you are encouraged to enter each office separately.
If the offices are location based with different staff at each, we must be able to assess the customer service delivery of each particular office and its staff. In this scenario we offer corporate packages, speak to us to find out more.
REAP THE REWARDS OF YOUR REMARKABLE SERVICE
- Shine a light on your dedication to excellent customer service
- Be judged against your industry peer and give your business the competitive edge
- Validate your customer endorsements and showcase a trusted customer referral
- Display the Australian Achiever Award to increase customer loyalty
- Demonstrate your service consistency and dependability with an ongoing record and showcase of your performance
- Encourage, motivate and reward your staff for their efforts
- Monitor, measure and build on your customer service excellence year on year
HOW TO ENTER…
IN A NUTSHELL
There is a flat fee of $ 298 + GST to enter which covers our administration costs
SELECT YOUR CATEGORY & NOMINATE YOUR
PAY YOUR ENTRY
FEE & SUBMIT
Over 4600 individual small to medium size businesses have entered our customer service awards over the last 24 years with a great many entering again and again because of the ongoing benefits it provides.
- team of judges
- time consuming written submission
- mystery shopper
- voting system – this is not a popularity contest
- obligatory, costly awards dinner to learn your results
Ready to take your business to the next level?
Apply today and be a winner